Effective: January 1st, 2020
Umbrella IT respects and protects your privacy and personal data
Umbrella IT is committed to following the principles outlined in the EU’s General Data Protection Regulation (the “GDPR”) for all EU residents and the California Consumer Privacy Act (the “CCPA) for all California consumer that provide their personal data to us and other applicable privacy laws.
Table of Contents:
- Information We Collect and Receive
- How We Use Information
- Data Retention
- How We Share and Disclose Information
- Age Limitations
- International Data Transfers
- Data Protection Officer
- Your Rights
- California Privacy Rights
- Cookies and web beacons
- Contact information
- Your right to complain with a supervisory authority
1. Information We Collect and Receive
1.1. Information you provide
You may provide us with your personal data:
When you communicate with us via this website, including filling out forms on this website (submitting enquiries, questions, comments, feedback, or contact requests) and by contacting us by email or phone;
When you subscribe to our marketing communications, which includes information about our services and products, events, offers, news, promotions and surveys;
When you become our customer, including buying, downloading, taking a free trial, downloading a demo-version of our software and products.
To fill out forms on this website, most commonly we ask you to provide your Name, Email, and Phone number. When you contact us via this website, in emails, phone calls, or other means of communication, at your discretion and where possible you may also provide us with other personal data by putting it in the textbox of enquiry or attaching a file.
1.2. Information we collect about you
You do not have to give us information in order to use our website. However, non-identifiable personal information about visitors to the website is automatically collected by cookies and web beacons. This includes technical information about your browser and operating system and actions you take on the website.
We use this information to understanding how visitors use our website, make your experience of our website better and assist in our marketing efforts.
If used alone, cookies and web beacons do not personally identify you.
For more details read about Cookies and Web Beacons.
2. How We Use Information
Umbrella IT uses personal data according to the purposes it was collected for and use only personal data that is relevant and sufficient for such purposes. Most commonly we use collected personal data for the following purposes:
- To analyze how users engage with our website in order to make your experience of our website better and assist in our marketing efforts;
- To receive, respond to and follow up on your enquiries and requests, which you have submitted to us via this website, by email or phone;
- To provide you with information about our services and products that you have already requested from us and about other services and products we offer;
- To notify you about changes to our services and products;
- To carry out our obligations arising from any contract concluded between you and us and the contracts we are about to enter into;
- To send you marketing communications which you have subscribed to;
- To set up retargeting/remarketing campaigns.
We may use personal data you provided for marketing purposes, namely, to send you emails about our our services and products, events, offers, news, promotions and surveys. This communication is subscription based and requires your consent. While filling out forms on this website, you can indicate that you want to subscribe (opt in) to marketing communications by ticking the relevant checkbox on the form.
You have the right to object to processing of your personal data for marketing purposes and unsubscribe (opt out) from marketing communications at any time by clicking the unsubscribe link in any of these emails or by contacting us at firstname.lastname@example.org.
3. Data Retention
We retain personal data no longer than it is necessary to fulfil the purpose for which personal data was collected and processed and as otherwise needed to comply with applicable legal requirements. We will delete your personal data when they are no longer required for the purposes for which they were originally collected, processed, and stored.
If you decide to stop using Umbrella IT your personal data, you can ask us to delete your information.
There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process or request asking us to preserve that content, or if we receive reports of abuse or other Terms of Service Violations. We may also need to retain certain information in backup for a limited period of time, or as required by law.
4. How We Share and Disclose Information
Under no circumstances we sell, rent, or trade your personal information with any third parties.
We do not share your information without your consent, except for cases that are described below. We may share your personal data with selected third parties:
- Umbrella IT group of companies with the purpose to maintain and provide our services and products, and to maintain and improve this website.
- Business partners, suppliers and sub-contractors for the performance of any agreement we enter into with you or we are about to enter into to provide the best service to you;
- Analytics services and search engine providers that assist us in the improvement and optimization of our website and services;
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (subject to the relevant consent to receive marketing communications).
We may share personal data when it’s required by mandatory legal obligations and to comply with any subpoena, court order and ongoing or prospective legal proceedings, or other governmental request. We may also share personal data to establish or protect our legal rights, property, or safety (e.g, for the purposes of fraud prevention and reducing credit risk).
We may also share anonymous statistics or other information that does not identify individuals personally.
We require all third parties to respect the security of personal data and to treat it in accordance with the legal requirements and in accordance with our instructions. In any way third-parties are not authorized to use your personal data for their own purposes and are only permitted to process your personal data for specified purposes which it was initially collected for.
Umbrella IT takes security of data very seriously. Umbrella IT works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store.
Given the nature of communications and information processing technology, Umbrella IT cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.
6. Age Limitations
To the extent prohibited by applicable law, Umbrella IT does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
7. International Data Transfers
Umbrella IT is a part of an international Umbrella IT group of companies with offices in USA, Russia, Netherlands, Canada and development centers in Eastern Europe. In this regard we may transfer personal data to jurisdictions outside of the individual’s home country and outside of European Economic Area (EEA) as necessary for the purposes the data collected and is processing. Collected personal data may also be processed by staff operating outside the EEA who work for us or for one of our subsidiaries and affiliated parties.
8. Data Protection Officer
To communicate with our Data Protection Officer, please email email@example.com.
9. Your rights
Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
Once you have provided us with your personal data you have rights under the GDPR, the CCPA and applicable data protection laws in relation to your personal data, including the following:
- Right to request access. You may request details of personal data which we hold about you and to check that we are lawfully processing it;
- Right to request correction. If you believe that any personal data we are holding on you is incorrect or incomplete, please contact us at firstname.lastname@example.org.We may need to verify the accuracy of the new data you provide to us.
- Right to request erasure. You may ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Right to object to processing. At any time on grounds relating to your particular situation you have right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes.
- Right to request restriction of processing. You may ask us to suspend the processing of your personal data where one of the following applies: (a) if you want us to establish the data’s accuracy; (b) if the processing of personal data is unlawful but you do not want us to erase it; (c) if we no longer require your personal data but you need us to hold the data since you need it to establish, exercise or defend legal claims; (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Right to request the transfer of your personal data to you or to a third party. You may ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Right to withdraw consent at any time. If you have previously provided us with your consent to collect and process your personal data, you can change your mind and withdraw such consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Note that if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at email@example.com. Note that before acting on any such request, we will need to verify your identity and you may previously provide us with personally identifiable information. To the extent Umbrella IT does not have sufficient information about you or is unable to verify your identity, we may not be able to honor your request.
To the extent that Umbrella IT processing of your Personal Data is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), Umbrella IT relies on its legitimate interests, described above, to process your data. Umbrella IT may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to Umbrella IT use of your Personal Data for this purpose at any time.
10. Your California Privacy Rights
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the Information We Collect And Receive section above. We collect this information for the business and commercial purposes described in the How We Use Information section above. We share this information with the categories of third parties described in the How We Share and Disclose Information section above. Umbrella IT does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out).
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
11. Cookies and web beacons
When you use this website we may automatically collect the following data:
Internet Protocol (IP) address, browser type and version, geographic location, time zone and language settings, operating system type, platform and version;
Uniform Resource Locators (URL) clickstream to, through and from our website including date and time, information you searched for, response times, errors, length of visits, interaction information (such as scrolling, clicks, and mouse-overs), forms filled out and submitted.
We use this information to understanding how visitors use our website, improve our website, present content in the most efficient and engaging manner and assist in our marketing efforts.
13. Contact information
7 Nobelya St.,Territory of the Skolkovo Innovation Center, Moscow, 121205
Tel./Fax: +7 (918) 5614260
14. Your right to complain with a supervisory authority
If you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact email@example.com
If you remain dissatisfied, then you have the right to apply directly to your national data protection supervisory authority for a decision.
The supervisory authorities can be contacted at:
European Data Protection Supervisor:
Once the United Kingdom is no longer a Member State of the European Union, if you are a resident of the United Kingdom and believe we maintain your Personal Data within the scope of the applicable laws relating to personal data in the United Kingdom, you may direct questions or complaints to the UK supervisory authority, the Information Commissioner’s Office.