Call center performance optimized and CRM leads entering time reduced 3 times
Goal
To develop a platform for automatic collecting, storage, and processing of leads from the client’s own call-center.
Obstacle
The integration of the new platform with the existing system was to go through without stopping the work of the call center.
Solution
We developed an application for both iOS and Android, that automatically collects leads from various platforms. We provided 4 ways to attract leads to the system:
- API with Thumbtack;
- email addresses parsing from HomeAdvisor;
- site form;
- manual leads entering.
Client’s Review
Scott Hunter
VP of Technology
Umbrella IT provides high-quality development services overall, including valuable expertise in Symfony software. Despite some occasional miscommunications, their team is very proactive about reaching out and transparent in their approach overall.
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