Project
Internal processes and integrations with 3rd party systems (SLA) automated
Goal
To automate the management of SLA contracts with the companies supporting cloud infrastructure and to reduce the costs spent on monitoring the execution of SLA contracts.
Obstacle
The client owns 20+ digital brands with a monthly audience of 179 mln users. The management of SLA contracts with companies supporting cloud infrastructure is performed manually that takes much time and involves a human factor.
Solution
- We automated the SLA contract management platform and integrated systems for monitoring (Zabbix, Ansible) and collecting information on the infrastructure state in real time.
- We prepared a system for notifying contractors and automatic calculating the cost of monthly support, depending on the number of failures and downtime.
Client’s review
Umbrella IT’s efforts have been met with high praise. The team members put customer service first and go above and beyond the call of duty to ensure their clients are satisfied. Customers can expect a strong work force that takes no issue with scaling up or down.
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